{"id":24195,"date":"2023-12-15T12:14:06","date_gmt":"2023-12-15T12:14:06","guid":{"rendered":"https:\/\/koetania.com\/preguntas-frecuentes\/"},"modified":"2024-11-14T15:09:02","modified_gmt":"2024-11-14T15:09:02","slug":"preguntes-frequents","status":"publish","type":"page","link":"https:\/\/koetania.com\/ca\/preguntes-frequents\/","title":{"rendered":"Preguntes freq\u00fcents"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-right:0px;--awb-padding-bottom:20px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color4);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-bottom-small:10px;--awb-font-size:45px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;\"><p style=\"text-align: center;\">Preguntes freq\u00fcents<\/p><\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-bottom-small:10px;--awb-font-size:30px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag\" style=\"font-family:&quot;DM Serif Display&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1em;\"><p style=\"text-align: center; color: white; margin-bottom: 0px;\">Preguntes freq\u00fcents<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:60px;--awb-margin-bottom:90px;--awb-margin-top-small:30px;--awb-margin-bottom-small:45px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:40px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:20px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color8); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #58595b; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #58595b;}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 34px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:17px;font-family:\"Marcellus\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){color:#58595b;}.fusion-accordian  #accordian-1 .toggle-content{color:#58595b;font-family:\"Marcellus\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #58595b;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #58595b;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #58595b; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24226 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">MATERIALS QUE USEM<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-07-30T09:17:48+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24226\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24226\" href=\"#collapse-1-24226\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">MATERIALS QUE USEM<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24226\" aria-labelledby=\"faq_1-24226\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Quins materials fem servir?<\/strong><br \/>\nTreballem amb or d\u2019origen \u00e8tic i de 1a Llei 18 kilates, en aliatges d\u2019or groc, or blanc i or rosa, tamb\u00e9 plata i plat\u00ed de 1\u00aa llei. Amb estandards d\u2019origen \u00e8tic RJC i Fairtrade.<\/p>\n<p><strong>Diamants naturals<\/strong><\/p>\n<p>Els nostres diamants i gemmes s\u00f3n d\u2019origen natural, i els lliurem amb detall de les caracter\u00edstiques i l\u2019origen. Els diamants que oferim per a peces en estoc s\u00f3n normalment en color (G= incolors) i puresa (VS1), \u00e9s una molt bona qualitat, per\u00f2 si vols una altra qualitat diferent o assessorament ens pots contactar abans de la teva compra a hola@koetania .com.<\/p>\n<p><strong>Diamants sint\u00e8tics<\/strong><\/p>\n<p>Com a alternativa, disposem tamb\u00e9 d\u2019un productor de diamants sint\u00e8tics de laboratori, que utilitza nom\u00e9s energies renovables, amb acreditaci\u00f3 d\u2019estandard sostenible <strong>\u201cSCS Global\u201d. Sol\u00b7licita\u2019ns informaci\u00f3 abans del teu encarrec.<\/strong><\/p>\n<p style=\"text-align: justify;\">T\u2019animem a visitar el nostre apartat:\u00a0<a href=\"https:\/\/koetania.com\/ca\/diamants-i-pedres-de-color\/\">ELS NOESTRES DIAMANTS I PEDRES DE COLOR<\/a>.<\/p>\n<p style=\"text-align: justify;\"><strong>Per fer la meva joia, puc aportar l&#8217;or de joies antigues?<\/strong><br \/>\nSi, podem reutilitzar l\u2019or aportat pel client de joies antigues, si aquest ens ho sol\u00b7licita, \u00e9s una opci\u00f3 molt recomanable, tant per una ra\u00f3 sentimental a m\u00e9s d\u2019econ\u00f2mica i sostenible. Sigui quin sigui el color del teu or, el podem purificar i transformar al color d\u2019or desitjat, amb garant\u00eda 18 ktirats, Per aix\u00f2 consulta\u2019ns perqu\u00e8 puguem analitzar el material.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24223 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">TALLES, ALIANCES DE CASAMENT i ANELLS DE COMPROM\u00cdS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-07-29T08:42:06+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24223\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24223\" href=\"#collapse-1-24223\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">TALLES, ALIANCES DE CASAMENT i ANELLS DE COMPROM\u00cdS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24223\" aria-labelledby=\"faq_1-24223\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Amb quanta antelaci\u00f3 hem de demanar les nostres aliances de casament?<\/strong><br \/>\nPer encarregar unes aliances de casament personalitzades al vostre gust, recomanem que vingueu uns mesos abans del casament per si tenim enc\u00e0rrecs anteriors, encara que per fer-les nom\u00e9s necessitem entre 15 i 25 dies, segons cada disseny.<\/p>\n<p><strong>I si volem fer l&#8217;EXPERI\u00c8NCIA DE TALLER, quin temps total necessitem?<\/strong><br \/>\nPerqu\u00e8 puguem fer el taller amb vosaltres i les aliances necessitarem buscar una data amb vosaltres, per aix\u00f2 \u00e9s recomanable que vingueu amb almenys 45 a 60 dies d&#8217;antelaci\u00f3 al casament.<\/p>\n<p><strong>Els anells que venem s\u00f3n c\u00f2modes?<\/strong><br \/>\nTots els models d\u00b4anell de la nostra botiga compleixen amb criteris d\u00b4ergonomia i comoditat per a un \u00fas diari.<\/p>\n<p><strong>Si l&#8217;article d&#8217;estoc que he sol\u00b7licitat t\u00e9 una talla diferent de la meva?<\/strong><br \/>\nNo et preocupis, abans d&#8217;enviar-te-la contactarem amb tu i en uns pocs dies m\u00e9s ho tindrem ajustat a la mesura que has sol\u00b7licitat, tingues en compte que \u00e9s un treball artes\u00e0 i li posem tota la nostra dedicaci\u00f3 i garantia perqu\u00e8 quedi perfecte i en el menor temps possible.<\/p>\n<p><strong>I si no em va b\u00e9 la mida de dit?<\/strong><br \/>\nSi no vas encertar la teva mida ens portes el teu anell de tornada i t&#8217;ho ajustem sense cost per a tu, en un marge de +- 2 talles. Per a difer\u00e8ncies de m\u00e9s de 2 talles et donarem preu abans si hi ha alguna difer\u00e8ncia d&#8217;or. Aix\u00f2 s\u00ed, l&#8217;ajust de talla gratu\u00efta es pot sol\u00b7licitar una sola vegada per anell, i dins de l&#8217;any natural des de la compra. Per a ajustaments de talla posteriors a l&#8217;any natural, et facilitarem un pressupost previ abans de fer la feina.<\/p>\n<p style=\"text-align: justify;\"><strong>No coneixes la teva talla?<\/strong><br \/>\nCap problema! pots adquirir <a href=\"https:\/\/koetania.com\/producto\/medidor-de-tallas-de-anillo\/\">aqu\u00ed<\/a> el teu mesurador de talles de dit abans que el teu anell, o descarrega&#8217;t la nostra <a href=\"https:\/\/koetania.com\/wp-content\/uploads\/2023\/12\/tallas_joyas_koetania-1.pdf\">plantilla de talles<\/a>, despr\u00e9s t&#8217;ho reemborsarem del preu del teu nou anell.<\/p>\n<p style=\"text-align: justify;\"><strong>Si vull personalitzar un anell amb una inscripci\u00f3 gravada, canvi de color, canvi d&#8217;acabat, dimensions etc, ia l&#8217;eshop no em d\u00f3na aquesta opci\u00f3?<\/strong><br \/>\nSi vols que realitzem modificacions o altres personalitzacions de disseny a part de les que s&#8217;ofereixen a la botiga online, ho farem encantats, per aix\u00f2 ens pots escriure un email a <a href=\"mailto:botiga@koetania.com\">botiga@koetania.com<\/a> i t&#8217;enviarem un pressupost, on detallarem si hi ha algun increment de preu, o no, els terminis i possibilitats d&#8217;enviament, o recollida a la botiga. Si ho necessites tamb\u00e9 podem oferir-te una xerrada presencial a la botiga f\u00edsica o per Skype per assessorar-te, ensenyar-te el producte i comentar amb tu qualsevol aspecte perqu\u00e8 quedi al teu gust.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24221 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">ESTOC I PERSONALITZACIONS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-11-20T10:00:55+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24221\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24221\" href=\"#collapse-1-24221\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">ESTOC I PERSONALITZACIONS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24221\" aria-labelledby=\"faq_1-24221\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>I si la meva joia no \u00e9s com m&#8217;esperava?<\/strong><br \/>\nEstem segurs que en quedar\u00e0s satisfet i si no \u00e9s aix\u00ed sense cap cost afegit farem una modificaci\u00f3, del mateix valor material que l&#8217;original, per ajustar-nos a la teva idea.<\/p>\n<p><strong>Mesures de cada joia<\/strong><br \/>\nCada article de la botiga online inclou les seves mesures aproximades: per a collarets llarg de cadena o cord\u00f3 x amplada del penjoll, per a anells talles de dit Espanyoles i de vegades amplada x gruix, per a polseres i bra\u00e7alets amplada o di\u00e0metre interior, pendents el llarg x ample , i bot\u00f3ns de puny llarg x amplada.<br \/>\nA cada article oferim tamb\u00e9 un descarregable de talles de collaret, polsera i anells.<br \/>\nPer anells tamb\u00e9 oferim l\u2019enviament d\u2019un mesurador de pl\u00e0stic perqu\u00e8 pugueu mesurar-vos el dit i estar segurs de la talla. El preu d\u2019aquest mesurador \u00e9s molt baix i et reemborsem el seu valor en la compra del teu proper anell.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24219 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">LES TARGETES REGAL CADUQUEN?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-11-14T15:21:37+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24219\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24219\" href=\"#collapse-1-24219\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">LES TARGETES REGAL CADUQUEN?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24219\" aria-labelledby=\"faq_1-24219\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p style=\"text-align: justify;\"><strong>Les targetes regal caduquen?<\/strong><br \/>\nNo, les nostres targetes regal no caduquen i mant\u00e9 el seu import fins que l&#8217;esgotis del tot. Teniu m\u00e9s informaci\u00f3 sobre les nostres targetes regal a la <a href=\"https:\/\/koetania.com\/producto\/tarjeta-regalo\/\">botiga online<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24217 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">ENVIAMENTS i SEGUIMENT<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-11-14T15:20:16+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24217\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24217\" href=\"#collapse-1-24217\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">ENVIAMENTS i SEGUIMENT<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24217\" aria-labelledby=\"faq_1-24217\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Quins m\u00e8todes de pagament tenim?<\/strong><br \/>\nA la nostra botiga online acceptem pagaments amb Targetes de cr\u00e8dit, Paypal i Bizum.<\/p>\n<p><strong>Quins s\u00f3n els temps d&#8217;enviament?<\/strong><br \/>\nLes peces en estoc s&#8217;enviaran en 1-3 dies a partir de la compra, de dilluns a divendres. Podem ampliar aquest temps nom\u00e9s si cal, amb pr\u00e8via notificaci\u00f3 per correu electr\u00f2nic. Per ENC\u00c0RRECS PERSONALITZATS Totes les peces es realitzaran en un m\u00e0xim de 25 dies naturals despr\u00e9s de la compra.<br \/>\nDurant el mes d&#8217;agost es pot comprar en l\u00ednia, per\u00f2 el taller romandr\u00e0 tancat, per la qual cosa les peces que es comprin durant aquest mes s&#8217;enviaran al setembre.<\/p>\n<p><strong>Puc fer el seguiment de l&#8217;enviament de la meva joia?<\/strong><br \/>\nSi, una vegada surti el teu enviament, rebr\u00e0s un email amb el codi localitzador de la teva joia, si no l&#8217;has rebut pots contactar amb nosaltres a botiga@koetania.com i el gestionarem nosaltres.<\/p>\n<p><strong>Puc sol\u00b7licitar que s&#8217;envi\u00ef la meva comanda a una altra persona i embolicat per regal?<\/strong><br \/>\nNaturalment, les nostres joies sempre van embolicades amb la seva caixa regal, a la passarel\u00b7la de pagament pots indicar el nom de la persona i l&#8217;adre\u00e7a on vols que enviem la teva comanda.<\/p>\n<p><strong>Si la meva tramesa s&#8217;extrava?<\/strong><br \/>\nNo et preocupis, fem servir un enviament segur, per\u00f2 en cas que no t&#8217;arrib\u00e9s, farem una nova joia, sense que suposi un nou cost per a tu.<\/p>\n<p><strong>Puc recollir la meva comanda a la botiga f\u00edsica?<\/strong><br \/>\nSi, durant la teva compra a la passarel\u00b7la de pagament, pots sol\u00b7licitar les opcions d&#8217;enviament de la teva joia o recollir-la a la botiga. Quan la teva joia estigui preparada contactarem amb tu per acordar-ne la recollida.<\/p>\n<p><strong>Despeses d&#8217;enviament<\/strong><br \/>\nEls enviaments a la pen\u00ednsula i les Balears s\u00f3n gratu\u00efts, per con\u00e8ixer les tarifes per a altres destinacions pots consultar la nostra pol\u00edtica d&#8217;enviaments a Termes i condicions. Si vols que realitzem modificacions o altres personalitzacions de disseny a part de les que s&#8217;ofereixen a l&#8217;e-shop, ho farem encantats, per aix\u00f2 ens pots escriure a botiga@koetania.com i t&#8217;enviarem un pressupost, on detallarem els terminis i possibilitats d&#8217;enviament, o recollida a la botiga.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24215 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">CANVIS I DEVOLUCIONS<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-11-14T15:19:17+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24215\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24215\" href=\"#collapse-1-24215\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">CANVIS I DEVOLUCIONS<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24215\" aria-labelledby=\"faq_1-24215\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p style=\"text-align: justify;\"><strong>Puc canviar la meva joia per una altra?<\/strong><br \/>\nSi la teva joia \u00e9s del nostre estoc i no est\u00e0 personalitzada es pot canviar per una altra joia d&#8217;igual valor, sempre que ens la tornis al seu estat i embalatge original, i abans de 14 dies, nom\u00e9s s\u00f3n a c\u00e0rrec del client els ports en cas de enviament.<br \/>\nSi en el canvi hi ha una difer\u00e8ncia econ\u00f2mica a favor teu et donarem un xec pel mateix valor, perqu\u00e8 puguis bescanviar-lo en futures compres.<br \/>\nSi la joia que heu comprat est\u00e0 modificada, personalitzada, o gravada, per la seva naturalesa no \u00e9s possible canviar-la per una altra.<\/p>\n<p style=\"text-align: justify;\"><strong>Devolucions<\/strong><br \/>\nPots consultar la nostra pol\u00edtica de devolucions al men\u00fa inferior de la web, a <a href=\"https:\/\/koetania.com\/terminos-y-condiciones\/\">T\u00e9rminos y condiciones<\/a>.<br \/>\nEls productes: TARGETA REGAL, i EXPERI\u00c8NCIA TALLER, per la seva naturalesa no s\u00f3n reemborsables, encara que si no s&#8217;han utilitzat es pot bescanviar el seu valor en una altra compra, les Targetes regal no caduquen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-24212 faq-ca \"><span class=\"entry-title rich-snippet-hidden\">ALTRES DUBTES?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/koetania.com\/ca\/author\/admin\/\" rel=\"author\">coco<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2024-11-14T15:18:00+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-24212\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-24212\" href=\"#collapse-1-24212\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon fa-angle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-angle-down fas\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">ALTRES DUBTES?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-24212\" aria-labelledby=\"faq_1-24212\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Altres dubtes?<\/strong><br \/>\nPer qualsevol altre dubte o consulta pots contactar amb nosaltres <a href=\"mailto:hola@koetania.com\">hola@koetania.com<\/a> tel: <a href=\"tel:0034935117221\">0034935117221<\/a>.<br \/>\nEstarem encantats d&#8217;atendre&#8217;t.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-24195","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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